What Online computer support includes
We aim to fix computer problems remotely, because that's faster than hauling your machine to us. If you ask us to, or you'd rather have someone on site, we'll send an engineer or a technician to the location you choose.
The Maghzrayaneh app is open to you 7 days a week, 24 hours a day, and it's completely free. There are no limits of time or place: you report the fault, and our experts work it out with you.
Download or install the Maghzrayaneh app from a trusted Android or iOS store, then reach our technicians through the support section.
The download links sit at the bottom of this page.
What our computer problem support can do for you:
- Getting you back online when the internet won't connect
- Configuring your modem over AnyDesk
- Installing the software you need for day-to-day work
- Updating your operating system
- Installing and activating general and specialized software
- Fixing bugs and faults in Windows
- Installing and activating Windows
- Installing software that shields your system from viruses
- Installing suites such as Office (PowerPoint, Word, Excel, Access)
- Network configuration (server, client, switch, router)
- Experts who guide you, online, remotely, or by phone, through fixing internet connection problems
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You might also like: read more about Maghzrayaneh's on-site laptop repair.
1. Free remote computer support and network help through the app
In this method, our technicians work from their own systems and use dedicated software (AnyDesk) to connect to your computer. They take control of it and fix your problem directly, from a distance.
What causes computer problems
Most of the trouble we run into on a Windows computer is a software or hardware error. The most common errors trace back to Windows being installed illegally, or cracked as people call it. The companies and developers behind these programs won't support software activated that way, because no one can say whether a company or an individual buried something in that software's data (its source) during activation.
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Errors in software
Programs on your computer also start throwing errors or, as people say, hanging after a while or in the middle of a task. That can stall the projects and daily work you depend on, and in some cases it costs you your data.
It happens because a legal license for Windows, or for the paid programs that run on it, costs money:
Office
Download manager
Adobe products:
Photoshop
After Effects
Premiere
Emulators:
Nox
Vmware
These are programs you're meant to license legally, and the cost is steep. With the rise of the dollar, a license for any one of them runs close to 10 to 50 million rials, so buying one for personal use simply doesn't pay.
Around 60 to 80 percent of software problems come from a license that was never registered with the developer who made the software. It stays harmless as long as your computer isn't connected to the internet and sending your software's details to the developer on its own.
You might also like: read more about on-site computer services.
2. Computer problem support through chat
Whatever breaks, or whatever question you have about a failure on your computer, report it to our technicians in the online support section of the Maghzrayaneh app and get it fixed online.
If you have a problem or a question about a computer or any part of your computer equipment, come to the Maghzrayaneh site and use online support, or install the Maghzrayaneh app from Cafe Bazaar or MiKET. Talk with our experts and get the problem solved online, with high-quality help and no limits of time or place.
3. Phone support for network problems
Here, our technicians handle the common and easy problems over the phone. With precise guidance they resolve issues on your computer or on your computer equipment, whether it's a printer, a scanner, a router, a switch, or the like.
The phone numbers listed on the site are the easiest and most accessible way to reach us. Call, describe the problem, and fix it with an expert's guidance instead of visiting us in person.
Sometimes you do need to call the Maghzrayaneh support center: a program fails while you're in the middle of your work, or something similar comes up. In cases like that, contact Maghzrayaneh's free support.
4. In-person support for network problems
Here, our technicians come to you for the problems that couldn't be settled online or over the phone. They go through every problem you reported and fix it in person.
Some faults mean our specialists and technicians have to look at the parts themselves; a call or a chat won't clear them. They come to the address you give us, review every reported problem, and resolve it.
Rate the Maghzrayaneh technicians
After your support session ends and your computer or equipment is fixed, fill out the survey form and rate the support or the order from 1 to 5, or add a note about how the support or the repair went. It helps us give you better service next time.
Maghzrayaneh's skilled and friendly technicians sign in to your PC or Mac remotely. They remove viruses, malware, and strange pop-ups and get you running again, and they repair blue screen errors and any other computer problem you may have. All of it happens while you watch your own screen, without you leaving home. So before you pack up your computer or laptop and leave it at a local shop for 4 or 5 days, talk with our technicians. We can fix 99 percent of these remotely! Plus, our work is 100% guaranteed!
You might also like: read more about Maghzrayaneh's service fees.
Fixing computer problems and errors
Get help now with a free diagnostic assessment! Some repairs are simple, and simple repairs are what we're known for: we clear them while we diagnose, at no cost. Before you let anyone near your device, compare our reviews with our competitors'. As our online reviews show, we take pride in our ethics, our friendliness, and 100% customer satisfaction.
Online computer repair for every model: Windows, Mac, Chromebook, desktop, and laptop.
Find out why we're the best on the internet! We configure wireless networks, printers, and more. Fixing it yourself can be fun, but it eats time. Don't you have better work to do?
We also recover data you've lost from hard drives and from Outlook, Thunderbird, Windows Live Mail, and other email. We're G-Suite specialists too, covering Gmail conversions and Google Drive setup. We know how important your time is, and when Microsoft Outlook keeps you from your work, our technicians step in, repair your Outlook inbox problems fast, recover the lost data, and get you back to work quickly. And all of it happens remotely, while you take a break or head out to lunch :)
Frequently asked questions
Is Maghzrayaneh's computer problem support free?
Yes. Support for computer and computer-equipment problems at Maghzrayaneh is at your service 24 hours a day.
How do I use computer support?
Report your problem to Maghzrayaneh's technicians through the app, and their experts will answer your computer questions within a few moments.