About the role
Responsibilities
• Monitor the customer database
• Analyze customer data
• Create content and manage the website
• Handle customer service requests
• Create content and publish it on social networks
• Measure customer satisfaction
• Attract new customers, reactivate lost ones, and build customer loyalty
• Carry out other customer-related tasks you are assigned
Specialized skills
• Excel, Word, and Outlook
• Negotiating and communicating with customers
• Preparing management reports
General competencies
• Excellent verbal communication
• Flexibility
• High emotional intelligence
• The ability to build a connection with customers